Managed Technology Services Keep Your Business Humming!
We understand that most small and medium-sized business owners did not go into business because they love the everyday routine of making sure their computer systems are operating efficiently, but lucky for you – we did.
As your partner in IT, you can focus on the aspects of your business that make you profitable instead of troubleshooting routine network issues, developing processes to disaster proof your business or trying to decide what your next tech upgrade should be. We take care of all of your IT busy work. Spend your days pursuing your passions, not your problems.
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Menu of Service Options We Offer
We know that each enterprise is different, so we work with our clients to develop strategies tailored to suit their specific needs. Our solutions include:
• Data Back-up & Disaster Recovery
• Managed Services & Support Helpdesks/Network Management
• Cloud computing
• Hardware solutions
• VoIP solutions
• Vendor management
• E-mail and spam protection
• Microsoft online—Office 365 services
• IT consulting services
• Hosting services
FINALLY, MANAGED SERVICES ARE AVAILABLE FOR SMALL TO MEDIUM SIZED BUSINESSES
The tools and processes TeraCloud has developed allows us to work towards two major goals:
- We monitor everything on your network that will result in a user symptom or risk, and receive an alert before or when it happens, and the TeraCloud team will address it.
- Every alert we receive is something important that needs to be addressed.
The more closely TeraCloud can get to these two goals, the more perfectly we can achieve a truly proactive environment and the more you can get away from “everything being an emergency” situation.
HOW ARE MANAGED SERVICES PRICED?
TeraCloud usually price services on a flat-rate monthly basis. Depending on the services included in the program offered, pricing is usually based on the number of users, with different packages priced at different levels.
Basic service starts with a monitoring service only, which notifies ”you” of problems, which you resolve on your own. At the upper end of the spectrum, we offer fully managed services that cover everything from alerts through problem resolution.
DO MANAGED SERVICES COST MORE THAN TRADITIONAL BREAK-FIX SERVICES?
Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow us to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. We offer a “better” service without charging more.
DOES YOUR NETWORK FEEL LIKE IT’S RUNNING SLOWER THAN IT SHOULD?
Our expert technicians will analyze your network and determine whether your infrastructure will support these new technologies. They’ll also discover any bottlenecks preventing your network from running at peak performance. After the analysis, a written report will tell you what steps you can take to improve your network’s performance.
Would you like to know if you are ready for managed services, cloud computing, or virtualization? TeraCloud offers a FREE network evaluation!